AI FOR CUSTOMER OPERATIONS

Resolve customer issues.
Automate the work behind them.

Voxecore doesn’t just answer the customer. It does the work required to resolve the request.

VoxecoreCustomer support · Automated

TODAY

I was charged twice. Can you refund the extra payment?

10:42

I found the duplicate charge and started the refund for the extra payment. I’ll update you here when the bank confirms it.

10:43

THE WORK BEHIND THE REPLY

VoxecoreConnected to your payment system

PAY–1048₦24,500

PAY–1049₦24,500

Finding both paymentsPayment records

Checking your refund policyEligibility + approval limit

Submitting the refundPayment provider

Internal case log updated

Refund initiatedFunds arrival still pending

THE WORK BEHIND EVERY REQUEST

Answer the question.
Handle what comes next.

Find the right information, complete the task or bring in a teammate.

CUSTOMER QUESTIONWhy did my identity verification fail?

✓

KYC REQUIREMENTValid ID document required

Answer with context.

Use the right policy and customer record to give a clear answer.

KYCPass

Identity verifiedCustomer notified

Get the task done.

Submit documents, run identity checks and complete approved onboarding steps.

Compliance review

CSCompliance joinedFull verification context attached

Bring in your team.

Let a person step in with the conversation and the next step ready.

Request statusCase TRX-8821

Match payment to ledgerRefund policy and customer account

Automated

Release refund above limitPayments team must approve the request

Awaiting approval

WHAT THE CUSTOMER SEESYour account stays unchanged until we confirm the refund.Voxecore keeps the conversation moving.

YOUR RULES · THREE VIEWS

Customers ask.
Voxecore acts.
Your team decides.

Rules connect the customer request, the automated action and the moment a person needs to approve the next step.

HUMAN HANDOFF

Your team can step into
the conversation.

When a request needs a person, Voxecore brings in your team with the context. They pick up the same thread and help the customer.

Discuss human handoff

MO

Maya OkaforLive chat

Why is my international transfer on hold? It says the beneficiary details don’t match.

10:42

Human activeWIRE-2048

Transfer held pending verification.

Beneficiary details do not match our records.

Payments team

Daniel joined the conversation

DKDaniel · Payments team

Hi Maya, Daniel here. I’ll verify the beneficiary details with our bank and update you in this chat.

10:43

LEARN FROM EVERY CONVERSATION

Learn what to
change next.

Turn recurring feedback into recommendations for your policies, product and knowledge base.

Explore customer intelligence

RECOMMENDED IMPROVEMENTS Illustrative examples

CUSTOMER TOPIC · LAST 30 DAYS

International transfer limits and approval rules

57 conversations↑ 8% vs. prior 30 daysMedium severity

POLICY RECOMMENDATION

Make transfer limits and approvals clear.

Publish daily limits, approval thresholds and what happens while a transfer is under review.

POPayments operationsReview policy

CONNECTED TO YOUR BUSINESS

Use the tools
your team already uses.

Connect your help desk, inbox and social channels. Read and update customer records in your CRM.

Voxecore

Every conversation.
One place.

Freshdesk

Intercom

Front

Zendesk

Instagram

Gmail

Zoho CRM

HubSpot

Salesforce

Pipedrive

Help desks · Email · Social · CRM

Find your integration

MEASURE THE OUTCOME

See what got done.

Track completed work, time taken and customers who need more help.

WHAT YOU CAN TRACK Illustrative records

Stolen card report CompletedCard frozen · Customer notified

Completed actions

Follow the request through to the result.

Request to completion2 min

09:4109:43

Time to completion

Find the steps where customers wait.

Same customer · Same issue2 contacts

First requestFollow-up

Repeat requests

Spot the issues that still need attention.

YOUR FIRST WORKFLOW

Start with one
everyday request.

Pick a task your team handles often. We’ll help you connect it and review the results.

1
Choose the request
Define what a successful outcome looks like.
2
Connect the essentials
Add the records, knowledge and rules it needs.
3
Review the first results
Check the actions and refine the workflow.

Get 200 free resolutions

AI FOR FINANCIAL SERVICES

Payment issues shouldn’t keep customers waiting.

Give customers clear answers on payments and refunds. Let Voxecore check transaction records, follow your rules and send exceptions to your team.

Get 200 free resolutions

PAYMENT REVIEW Example

One purchase. Two charges.

TransactionAmountStatus

PAY–1048 Card payment · 10:42₦24,500Completed

PAY–1049 Same reference · 10:42₦24,500Duplicate

Matched to the same payment reference

ACTION TAKENRefund initiated

Within policy

Confirmation sent to the customer.

EVERYDAY REQUESTS

Handle the questions that fill your support queue.

01

Payment checks

Find the relevant transaction and explain its status using the latest record.

02

Duplicate charges

Check the payment reference, confirm eligibility and initiate refunds within your rules.

03

Account support

Answer routine account questions and collect the information your team needs for review.

HOW IT WORKS

From complaint to a clear next step.

Connected to your systems.
Guided by your process.

01
Find the record
Match the request to the right customer and transaction.
02
Apply your rules
Check eligibility, limits and approval requirements.
03
Act or hand over
Complete the permitted action or pass the case to your team.
04
Keep the customer informed
Share the outcome and record the action in your systems.

YOUR TEAM STAYS IN CONTROL

Keep sensitive decisions with your team.

Set approval limits for refunds and restricted actions. Cases that need judgement go to your team with the transaction history and a short summary.

MEASURE THE OUTCOME

Follow every payment outcome.

Your workflows. Your results.

Actions completed

Track payment requests through to action.

Time to outcome

Spot delays in the refund journey.

Repeat contacts

See who needs another update.

PUT VOXECORE TO WORK

Start with your payment support queue.

Connect your first workflow and start putting customer requests into action.

Get 200 free resolutions

AI FOR ECOMMERCE

Turn order problems into completed requests.

Help customers with orders, returns and exchanges. Voxecore checks your store systems and handles the next step in the same conversation.

Get 200 free resolutions

EXCHANGE REQUEST Order #4821

Get the right size on its way.

RECEIVEDMMedium

REQUESTEDLLarge · In stock

Exchange eligibilityConfirmed

ReplacementReserved

Return labelSent to customer

Exchange arrangedCustomer updated

EVERYDAY REQUESTS

Support the whole journey after checkout.

01

Order questions

Check order and delivery records so customers know what is happening.

02

Returns and exchanges

Check your policy and stock, prepare return instructions and reserve replacements.

03

Order changes

Handle eligible updates before dispatch and flag requests that need your team.

HOW IT WORKS

An exchange without the back-and-forth.

Connected to your systems.
Guided by your process.

01
Find the order
Check what the customer ordered and what they received.
02
Check the options
Confirm exchange eligibility and available stock.
03
Arrange the exchange
Reserve the replacement and send the return instructions.
04
Update the customer
Confirm what happens next in the original conversation.

YOUR TEAM STAYS IN CONTROL

Your returns policy sets the limits.

Define return windows, eligible items and approval thresholds. Exceptions go to your team with the order details attached.

MEASURE THE OUTCOME

See what gets sorted.

Your workflows. Your results.

Exchanges arranged

Track replacements and return instructions.

Time to outcome

Find delays after the customer asks.

Repeat contacts

Spot orders that need more help.

PUT VOXECORE TO WORK

Start with your returns and exchanges.

Connect your first workflow and start putting customer requests into action.

Get 200 free resolutions

AI FOR HEALTH INSURANCE

Keep members and hospitals informed.

Voxecore helps with membership questions, authorisation requests and claim updates. Your team makes the decisions; members and providers get a clear next step.

Get 200 free resolutions

AUTHORISATION REQUEST Example case

HOSPITAL REQUEST

Ready for your approval team.

MembershipActive

Plan detailsAttached

Hospital requestAttached

CASE SUMMARY

The member is at the hospital awaiting authorisation. Membership and plan details have been retrieved for review.

ASSIGNED TOAuthorisation team

Needs review

The team makes the decision. Voxecore shares the update.

EVERYDAY REQUESTS

Less chasing across members, hospitals and your team.

01

Member support

Retrieve membership and plan details to answer routine questions with context.

02

Hospital authorisations

Collect the request, attach relevant records and send it to the approval team.

03

Claim follow-ups

Check the claim status, request missing documents and share the next step.

HOW IT WORKS

Move a hospital request to the right team.

Connected to your systems.
Guided by your process.

01
Check membership
Retrieve the member’s status and plan details.
02
Prepare the case
Collect the hospital request and supporting information.
03
Route for review
Send the case to the authorised approval team.
04
Share the decision
Update the member and hospital after the team responds.

YOUR TEAM STAYS IN CONTROL

Approvals stay with authorised reviewers.

Voxecore prepares and routes the case. Your team decides on authorisations and claims, with the relevant records available for review.

MEASURE THE OUTCOME

See where cases wait.

Your workflows. Your results.

Cases prepared

See which submissions are review-ready.

Review turnaround

Follow the time to a team decision.

Repeat follow-ups

Find members chasing an update.

PUT VOXECORE TO WORK

Start with your authorisation follow-ups.

Connect your first workflow and start putting customer requests into action.

Get 200 free resolutions

AI FOR HEALTHCARE

Make appointment admin easier for patients.

Let Voxecore handle booking questions, appointment changes and routine clinic information, so your team can focus on patients who need their attention.

Get 200 free resolutions

APPOINTMENT CHANGE Example

A new time. All confirmed.

WED14Previous booking

FRI16New appointment

09:0010:30 ✓14:00

CalendarUpdated

ConfirmationSent to patient

Friday, 10:30 AMConfirmed

EVERYDAY REQUESTS

Take routine admin off your front desk.

01

Appointment changes

Check availability, move eligible bookings and send the updated confirmation.

02

Visit information

Answer questions about opening hours, locations and approved preparation instructions.

03

Patient follow-ups

Share administrative updates and route questions that need a staff member.

HOW IT WORKS

A change of plans, handled in one conversation.

Connected to your systems.
Guided by your process.

01
Find the booking
Identify the existing appointment and the requested change.
02
Offer available times
Read open slots from your scheduling system.
03
Confirm the change
Update the booking once the patient selects a time.
04
Send the details
Share the new appointment time and approved instructions.

YOUR TEAM STAYS IN CONTROL

Clinical questions go to your team.

Keep automation focused on administration. Route questions that require clinical judgement to the appropriate staff member with the conversation context.

MEASURE THE OUTCOME

A clearer view of patient admin.

Your workflows. Your results.

Bookings confirmed

Follow requests into the schedule.

Time to reschedule

See how quickly changes are arranged.

Staff handoffs

Track requests that need your team.

PUT VOXECORE TO WORK

Start with your appointment requests.

Connect your first workflow and start putting customer requests into action.

Get 200 free resolutions

AI FOR LOGISTICS

Give delivery questions a clear next step.

Voxecore checks shipment records, follows up on delivery issues and keeps customers informed while your operations team handles exceptions.

Get 200 free resolutions

DELIVERY REVIEW Shipment #4821

Find the gap.
Keep the customer informed.

09:14
Shipment dispatchedRecorded by the delivery system
12:08
Marked as deliveredCustomer reports item not received
12:10
Delivery mismatch flaggedTracking record attached for investigation

ASSIGNED TODelivery operations

Investigating

Customer notified in the original conversation.

EVERYDAY REQUESTS

Keep customers informed as shipments move.

01

Shipment updates

Retrieve the latest tracking event and explain it in plain language.

02

Delivery problems

Flag mismatches, collect supporting details and route cases to operations.

03

Delivery changes

Check whether an update is allowed and pass the request to the right system or team.

HOW IT WORKS

Connect the complaint to the delivery record.

Connected to your systems.
Guided by your process.

01
Locate the shipment
Match the customer’s request to the shipment record.
02
Check the events
Compare the tracking status with the reported issue.
03
Open the right case
Send the discrepancy and evidence to delivery operations.
04
Follow through
Keep the customer updated and confirm the outcome.

YOUR TEAM STAYS IN CONTROL

Operational exceptions stay visible.

Define which updates can be handled automatically and which need a team member. Every handoff includes the shipment details and the customer’s complaint.

MEASURE THE OUTCOME

Follow the case to closure.

Your workflows. Your results.

Cases closed

Track delivery issues to an outcome.

Exception turnaround

Spot time spent waiting on a fix.

Repeat enquiries

Find shipments that bring customers back.

PUT VOXECORE TO WORK

Start with your delivery support queue.

Connect your first workflow and start putting customer requests into action.

Get 200 free resolutions

Resolve customer issues.Automate the work behind them.

Answer the question.Handle what comes next.

Answer with context.

Get the task done.

Bring in your team.

Customers ask.Voxecore acts.Your team decides.

Your team can step intothe conversation.

Learn what tochange next.

Make transfer limits and approvals clear.

Use the toolsyour team already uses.

See what got done.

Completed actions

Time to completion

Repeat requests

Start with oneeveryday request.

Payment issues shouldn’t keep customers waiting.

One purchase. Two charges.

Handle the questions that fill your support queue.

Payment checks

Duplicate charges

Account support

From complaint to a clear next step.

Find the record

Apply your rules

Act or hand over

Keep the customer informed

Keep sensitive decisions with your team.

Follow every payment outcome.

Actions completed

Time to outcome

Repeat contacts

Start with your payment support queue.

Turn order problems into completed requests.

Get the right size on its way.

Support the whole journey after checkout.

Order questions

Returns and exchanges

Order changes

An exchange without the back-and-forth.

Find the order

Check the options

Arrange the exchange

Update the customer

Your returns policy sets the limits.

See what gets sorted.

Exchanges arranged

Time to outcome

Repeat contacts

Start with your returns and exchanges.

Keep members and hospitals informed.

Ready for your approval team.

Less chasing across members, hospitals and your team.

Member support

Hospital authorisations

Claim follow-ups

Move a hospital request to the right team.

Check membership

Prepare the case

Route for review

Share the decision

Approvals stay with authorised reviewers.

See where cases wait.

Cases prepared

Review turnaround

Repeat follow-ups

Start with your authorisation follow-ups.

Make appointment admin easier for patients.

A new time. All confirmed.

Take routine admin off your front desk.

Appointment changes

Visit information

Patient follow-ups

A change of plans, handled in one conversation.

Find the booking

Offer available times

Confirm the change

Send the details

Clinical questions go to your team.

A clearer view of patient admin.

Bookings confirmed

Resolve customer issues.
Automate the work behind them.

Answer the question.
Handle what comes next.

Customers ask.
Voxecore acts.
Your team decides.

Your team can step into
the conversation.

Learn what to
change next.

Use the tools
your team already uses.

Start with one
everyday request.

Find the gap.
Keep the customer informed.