VOXECORE PRIVACY POLICY

Last Updated: 23rd February, 2026

Voxecore respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and Services.

1. Information We Collect

1.1 Information You Provide

• Account information (name, email, company, role)
• Billing information
• Communications with us

1.2 Customer Data

We process customer interaction data that our customers upload or connect to the Services, which may include:

• Names
• Email addresses
• Phone numbers
• User IDs
• Message content
• Support tickets
• Chat transcripts
• Call transcripts
• Usage metadata

We process this data solely on behalf of our customers.

1.3 Automatically Collected Information

• IP address
• Device and browser type
• Usage logs
• Cookies and analytics data

2. How We Use Information

We use information to:

• Provide and operate the Services
• Generate insights and analytics
• Improve platform performance
• Provide customer support
• Process payments
• Comply with legal obligations

We do not sell personal data.

3. Legal Bases for Processing (Where Applicable)

Depending on jurisdiction, we process personal data based on:

• Contract performance
• Legitimate interests
• Legal obligations
• Consent (where required)

4. Data Sharing

We may share information with:

• Cloud hosting providers
• Analytics providers
• Payment processors
• Subprocessors necessary to operate the Services

We require subprocessors to implement appropriate data protection safeguards.

5. International Transfers

Data may be transferred and processed outside your country. We implement appropriate safeguards where required.

6. Data Retention

We retain personal data only as long as necessary to provide Services and comply with legal obligations.

Customers control retention of Customer Data in accordance with their subscription agreement.

7. Security

We implement reasonable administrative, technical, and organizational safeguards to protect data.

8. Your Rights

Depending on applicable law, individuals may have rights to:

• Access personal data
• Correct inaccurate data
• Request deletion
• Object to processing
• Request data portability

Requests should be directed to the relevant Voxecore customer (the data controller).

9. Cookies

We use cookies and similar technologies to improve user experience and analyze usage. You may control cookies through your browser settings.

10. Children’s Privacy

The Services are not directed to children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services indicates acceptance of changes.

12. Contact Us

For privacy-related inquiries:

Email: business@voxecore.com
Company: Voxecore Limited